Refund policy
Last Updated: August 30, 2026
At ASFAAN, we want customers to receive their orders in the condition expected. Please review the following return and refund conditions before making a purchase.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from the product you ordered, please contact ASFAAN as soon as reasonably possible after delivery.
To help us review the issue, we may request:
- Your order number.
- Photographs of the product.
- Photographs of the packaging.
- A clear photo or video showing the defect or problem where appropriate.
Please retain the product and its packaging until your request has been reviewed.
Return Eligibility
Where a return is approved, the product should generally be returned:
- In the condition in which it was received, except where inspection was reasonably necessary.
- With original packaging where reasonably possible.
- With included accessories, manuals, components, or other items supplied with it.
- With proof of purchase/order information.
Products that have been materially damaged through misuse, mishandling, unauthorized modification, or improper use may not qualify for return or replacement.
Change-of-Mind Returns
Change-of-mind returns may be accepted only where ASFAAN confirms eligibility before the product is sent back.
Customers should contact us first rather than returning a product without authorization.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, clearance, or other legitimate reasons where disclosed on the relevant product page or required by applicable rules.
This does not affect remedies that may be available for defective or incorrectly supplied goods.
Return Process
Before sending a product back, contact:
Please provide your order number and explain the reason for the requested return.
Our team will review the request and provide return instructions where approved.
Refunds
Once an approved returned item has been received and inspected, we will notify you regarding the outcome.
If a refund is approved, it will be processed using an appropriate available method. Processing times may vary depending on the payment provider or bank.
Exchanges and Replacements
Where appropriate and stock is available, ASFAAN may offer a replacement or exchange for an eligible defective, damaged, or incorrect product.
Shipping Charges
Responsibility for return shipping charges will depend on the reason for the return.
Where ASFAAN supplied an incorrect, damaged, or qualifying defective product, we will determine an appropriate remedy in accordance with the circumstances and applicable requirements.
For approved change-of-mind returns, applicable return delivery charges may be the customer's responsibility.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Once an order has been processed or handed over for delivery, cancellation may no longer be possible and the applicable return process may need to be followed.
Contact Us
For returns, refunds, or order problems:
ASFAAN
Website: www.asfaan.pk
Email: asfaan.pk@gmail.com